Customer Journey Remapping Workshop

From initial discovery to strategic implementation, our workshop helps companies at all stages assess their AI readiness and build a roadmap for scalable, data-driven growth

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AI Experts with extensive experience in training & workshops.
Available in different languages, including Dutch, English, and German.
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Content of our Customer Journey Remapping Workshop 

Redesign your end-to-end customer experience through the lens of AI. Our workshop moves beyond traditional mapping to identify high-impact automation opportunities. Through hands-on remapping and real-world case studies, your team will bridge current friction points to build a concrete roadmap for an AI-enhanced customer journey.
ai training workshop

Strategic Journey Introduction

We begin by setting the strategic foundation, conducting an in-depth audit of your current touchpoints to identify critical friction areas and ensuring full stakeholder alignment on the core business KPIs that will drive your AI evolution.

AI Use Cases

This phase highlights the immediate possibilities of AI within your journey, mapping high-impact Generative AI use cases and predictive modeling opportunities while providing feasibility scores for every recommended automated interaction.

Roadmap Exploration & Implementation Strategy

We dive deep into the long-term potential of your data, crafting a phased implementation roadmap that details the technical requirements, ROI projections, and scaling strategies needed to maintain a competitive edge in the AI era.

Tip: Tailor the Customer Journey Remapping workshop perfectly to your audience with a custom workshop! Our AI experts interview participants to gain insight into their specific opportunities and challenges, and adjust the workshop accordingly.

Customer Journey Remapping by Experts

Let’s elevate your team together

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Nick and Richard working together
nick ai expert new

Experts in Artificial Intelligence

Meet Nick, he is a Managing Consultant at DataNorth and one of our trainers that give in-company workshops about Artificial Intelligence. Besides giving workshops, our Experts build and implement the most advanced AI solutions.

"Through DataNorth’s workshops, our employees gained the confidence to explore AI solutions in their daily work."

Peter Oosterhoff

IT Manager @ Nedmag

Peter Oosterhoff Nedmag

Why Choose DataNorth?

We are the AI partner that empowers organizations like yours to leverage the capabilities of Artificial Intelligence.

9+ Years of AI Experience

DataNorth has over 9 years of experience in the field of AI. By developing SaaS to fully custom AI solutions.

Highly Educated AI Experts

The AI Experts of DataNorth extensive knowledge in consulting, developing and implementing AI solutions in AI.

500+ Participants Trained on AI

We’ve given workshops to over 500 participants. This for more than 20 international organizations.

Get your Customer Journey Remapping Workshop

Transform your customer experience with a data-driven, actionable AI strategy. This all-inclusive session provides high-level consultancy, technical feasibility audits, and a customized implementation roadmap designed to deliver measurable ROI.

€ 2.900

Also available in the USA at $3,200
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Most popular option

Customer Journey Remapping Workshop – 4 Hour

A 4-hour workshop given by one of our AI experts.

Full-day intensive strategy session

Strategic AI Roadmap & ROI projection

Both digital and on-location options available.

€ 2.500

Also available in the USA at $2,800
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Customer Journey Remapping Workshop – 2 Hour

A 2-hour workshop given by one of our AI experts.

Interactive workshop for 10 professionals.

Both digital and on-location options available.

Custom Quote

Also available in the USA
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Customize the Customer Journey workshop

Looking to customize your Customer Journey workshop? Get in touch to discuss how we can tailor the workshop to your needs!

For example: more attendees, a tailor-made workshop through interviews, an external location, etc.

Offset Your AI's CO2 Footprint

Help reduce the environmental impact of your AI operations. Based on your AI usage, we plant trees to offset the CO2 emissions!
Get more details or be informed when contacting our AI Experts. 

Get started with your workshop today!

Unlock the power of AI to transform your Customer Journey and drive measurable impact for your organization!

Let's have a talk!

We love to explain more about DataNorth AI via a short phone call. Leave your contact details  in the contact form and we will get in touch with you!
Menno Fokkema
Menno Fokkema
Founder & CEO
You can reach us during 9 AM - 5 PM (CEST timezone) on our phone number +31 (0)50 211 2304.
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Frequently Asked Questions

  • How does this workshop differ from traditional customer journey mapping?

    Traditional mapping focuses on existing manual touchpoints. DataNorth’s AI-Driven Remapping identifies specific “AI Opportunities” places where predictive analytics, LLMs, or automation can proactively solve customer friction before it happens. We don’t just map what is; we architect what should be in the AI era.

  • Who from our organization needs to attend the workshop?

    We recommend a cross-functional group of 4 to 8 participants. The session is most effective when it includes a mix of decision-makers and team members who understand your business objectives, current customer processes, and technical landscape.

  • What are the concrete deliverables we receive afterward?

    You walk away with a Strategic AI Roadmap. This includes a high-fidelity visual journey map, a prioritized list of AI use cases with estimated ROI, a gap analysis of your current data infrastructure, and an implementation timeline tailored to your technical maturity.

  • Do we need a mature AI infrastructure to participate?

    Not at all. One of the primary goals of the workshop is to assess your AI Readiness. We work with companies at all stages from those just beginning their data journey to those with established stacks looking to optimize. We help you identify the “low-hanging fruit” that delivers value without needing massive upfront infrastructure.

  • Do you have alternative AI Workshops services?

    We have! Besides Customer Journey Remapping Workshop we also offer